And they don't even have anybody on strike

For more than a week, Adam's had crippled Verizon DSL service, thanks to some sort of problem upstream from him:

... The Verizon support person I just spoke with said they only just became aware of it because of the phone calls coming in. They had one team working on it, but now that they realize it's a "big" problem, they have three teams working on it.

Do they really rely on subscribers to call in to find out their network is down? Don't they monitor this kind of thing? Why is Verizon not able to deal? ...

Ed. note: Why do they call it Verizon Online DSL? To differentiate it from Verizon Offline DSL? We're also in Roslindale and haven't had any DSL problems, but then, we use another DSL provider.