Phoney baloney at Verizon

Adam can't understand why Verizon makes it so hard for him to consolidate all his phone bills into one:

... Last night, I called Verizon Wireless Customer Support, asking them why it’s taken three months to do this. They told me I had to call Verizon Wireless One Bill. Verizon Wireless One Bill told me that Verizon Wireless Customer Support didn’t know what they were talking about, and I had to call Verizon Residential One Bill, but they were closed. Now, why can’t Verizon Wireless Customer Support just call Verizon Wireless One Bill or Verizon Wireless Residential One Bill for me and take care of it? In fact, I bet they even have interoffice email, so perhaps they could do it that way. ...