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Papa Gino's should forget about home delivery until it learns how to do it right
By adamg on Sun, 03/06/2016 - 9:50am
Chris Brogan tells Papa Gino's to go to hell after chronicling everything that went wrong with his attempt to get some food delivered from there:
You stink. You’re a national chain that can’t do what my local place does flawlessly every time.
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Comments
waaaah
Okay so why'd you order from them?
Waaaaaaaaaaah!
Waaah! I got chicken on my salad! Waah! Food was late! A delivery company couldn't predict the future, waaaaaaah!
I don't know what is funny, that UH linked to it, or some guy whined about it on his blog. Wow, first world problems.
Hey, I heard that ISIS has a great delivery service - if they see a woman using a cell phone, they will deliver her head to her family is less than 30 minutes.
The author of that blog would last about 5 minutes in any other country in the world. Is he a millennial or a hipster?
A millennial?
Have you ever worked in the service industry?
I actually worked at a Papa Gino's when I was a teenager, this guy is almost certainly a baby boomer.
I once had some pathetic middle-aged weiner yell at me because the next customer in line got their turkey sub before he got his pizza.
Waaaaaah
As a forget papa ginos employee, no shit your going to get a sub before a pizza. Who tf is this guy?
Chris Brogan
Chris Brogan is a marketing professional. His expertise is in helping businesses build and keep good relationships with their customers. Like many professionals with blogs, he uses his to write about topics which relate to his expertise and to his professional life.
Here he uses a personal experience as a case study to illustrate how one business is damaging its relationship with its customers.
Or we can just assume he's just a millennial, hipster, or middle-aged whiner. That way we can have someone to look down on and sneer at, and thereby prop up our own feelings of self-worth.
But — oh, yeah — ISIS. You and I should both be ashamed of ourselves for complaining about bloggers and commenters with ISIS out there doing far more heinous crimes against humanity. In fact, can anything discussed on UHub be considered important at all, next to the terrors of ISIS? Time to shut it down, Adam.
Feelings of self-worth?
So you're mad that people are making fun of a blog which was written by someone expressly for the purpose of self-promotion (marketing guru Chris) but we're the ones seeking self-worth on the internet? Um, ok. He's not exactly curing the Zika virus over there.
Full disclosure, based on the fact that the sentence quoted had a serious error in it, I didn't read the article. I'm glad you thought it was awesome. YMMV is a key concept to not getting too mad about what you read on the internet.
Really?
So, apparently, along with ISIS as the standard for whether a complaint is worthy, we now have "curing the Zika virus" as the standard for whether a pursuit is worthy. I sure am glad we have all you vigorous defenders of the gateway, raising us all to a higher standard.
Missing the point
I don't think the pizza delivery blog is better for being a marketing guys blog vs. a consumer. The background doesn't provide it some protected status from people taking shots at it, which seemed to be the point of the guy I was responding to.
None of this is important, on either side. That's my point.
Honestly, this sounds typical
Honestly, this sounds typical for any national chain.
They aren't going to care about keeping you as a customer because the success of their business isn't on the line. Whereas his "local place that does flawlessly every time" does so because the employees likely have a direct stake in ensuring the business's success - i.e. they want to continue to have a job.
Obvious Question
Why would anyone order from Papa Gino's if you're in the greater Boston area? There are hundreds of good independent pizza and sub shops, almost all of which have some form of online ordering, and a vast majority are far better tasting with better service and about the same price.
(Sorry for being that guy.)
What a baby
I like Papa Ginos and recognize that not every business is going to be perfect. My favorite local Boston pizza place took over 2 hours last Friday night, which is about 90 minutes more than it usually takes. I was hungry, but I didn't write a blog post about it. What a baby this Chris Brogan is. Go to hell, Chris Brogan. Your writing stinks
Last night at my local Chinese restaurant they told me
that my Chinese food would be ready for pickup in 15 minutes. It took 23 minutes. I don't have a social media account so I am complaining here. What should I do? Call the Mayors office? BPD? 311? ISD?
Does anyone know of any Chinese restaurants who can guarantee that 15 minutes will be 15 minutes.
It's very difficult to live in Boston and experience this type of problem.
I also need TP for my bunghole. Can anyone tell me where I can find TP for my bunghole?
Thanks
311 for sure
311 for sure
Billy Tse's On Revere Street In Revere
Whenever I order from them, I am told it'll be ready in five to ten minutes, and it's always been true. — Fast, accurate, and pleasant service.
Regarding your second question, The Bunghole is located on Derby Street in Salem.
Similarly, why does Domino's exist?
especially in a place like Davis Square, where there are so many local places within a short walk in any direction (most of which deliver, too)?
Personally I'm no fan of
Personally I'm no fan of Domino's, but sometimes you just want something, and it may not be the best of that type of food but its what you want. Certainly Papa Gino's has a specific taste to it, and sometimes that is what hits the spot.
A lot of people like it more
A lot of people like it more than other big pizza companies.
I ask the same thing about
I ask the same thing about McDonald's and Subway.
Foreigners
I imagine that chain pizza customers are mostly either from out of town, or drunk at 2AM. In short, ignorant college students. Also, if one more person says anything positive about New Haven pizza and clams I am going to punch them in their genitals.
Dining points customers
When I was in college, the only pizza you could order with the money off your dining plan was Domino's. They later added Papa John's, after several opened in the area.
It was a monopoly. No one actually wanted Domino's, they just wanted to use prepaid dollars to get something to eat, and Domino's was the only option.
It's uncommon for a real loal
It's uncommon for a real loal not to like clams or mussels, unless you specifically meant on pizza.
Local typo
Local typo
You want a real head
You want a real head scratcher? I see Domino's boxes out on trash day in the North End.
On the same topic...
One night while picking up a take out pizza from Regina on Thatcher Street I watched a Dominos driver delivering to the building RIGHT across the street. Blew my mind.
They are transplants from
They are transplants from parts of the country that don't have as many local pizza places because of different demographics and tastes.
Or
They have had their fill of Regina and wanted something different. Maybe they wanted breadsticks, or chicken nuggets, or thin crust pizza. . Who cares?
Domino's offers gluten-free pizza
The only other place[*] within delivery radius of my home that offers that is Lisa's Family Pizzaria in Medford. At the end of a long day, Domino's will meet my family's dietary needs more quickly than Lisa's can, although we like Lisa's better when we're not famished and stumbling into the house at 10:00. Simple as that.
* That we know of. Happy to hear recommendations for other places that do GF pizza well who deliver to Somerville.
Not sure of delivery radius..
but Eat at Jumbo's in Ball Sq. does delivery and a gluten-free crust option.
http://eatatjumbos.com/
Nostalgia? Comfort Food?
I've since grown to appreciate a truly good pizza - The Pleasant Cafe, for example - but I grew up eating pizza from Papa Gino's in Mattapan Square. I crave a slice once every couple of years just for the nice childhood memories that flood into my head when I taste it.
Suldog
http://jimsuldog.blogspot.com
I genuinely like their pizza
Not more than my go-to down the street, but enough to order if home isn't where I'm calling from. Happy to field any questions on the matter.
You sound like a generally
You sound like a generally very unhappy human being. I do not envy you. Happy Subday and stay positive folks.
National chain
Papa Gino's is strictly a New England institution - http://www.papaginos.com/locations
Unlike that other local based chain, Pizzeria Uno, which is national and much, much worse than Papa Gino's.
thank you vaughn k
for making this post so i didnt have to
if your entire nation is new england then perhaps. i dont even think they serve vermont.
somebody once said it best (and its possible they're even reading this) but papa ginos is the perfect pizza. for a 10 year olds birthday party.
The "10 year old's birthday
The "10 year old's birthday party" line is the best summation I've ever seen for Papa Gino's- Its a news flash to Papa Gino's fans/ New Englanders that it/ most pizza around these parts is not that good
Pizza is much better here
Pizza is much better here than most other parts of the country, though a few regions probably have better pizza.
Papa Gino's locations
are all shown here. Looks like they have one in Maine and three in Connecticut, but otherwise they are concentrated in NH, MA, and RI. None in Vermont.
It's hardly a national chain...
I don't think they have any locations outside of New England..
Get off your ass, put your
Get off your ass, put your mobile device down for once, and go outside to forage for nuts and berries.
In the burbs...
...or at least in *my* burb, the locally-owned places don't have online ordering. And there are many Papa Gino's loyalists in my area.
But I gave up trying to order from them online because when I put in my address, their system couldn't find it. At all. Not even close. Even though Google, Bing, Mapquest, etc., have no trouble.
in your burbs
a lot of places without their own (or with a minimal) web presence might be partnered with foodler or grubhub, even in whatever suburb area you're in.
Pizza
I ate Papa Gino's last night. I picked it up for the family. It was on time and the order was correct. Next time the kid should actually go there.