Did I make a mistake trusting Verizon?

I've been a loyal Speakeasy DSL customer since forever. But when I went to the support site to see about increasing the speed on our line, I discovered they've decided to concentrate on business users. While I do use DSL for my business (natch), their rates are way more than I want to pay. So I signed up for Verizon DSL - theoretically, way more bandwidth at less cost than what we're paying Speakeasy now.

As part of signing up, I had an online chat with Online Support Dude, who assured me, twice, that Speakeasy and Verizon service could co-exist on the same line until I was happy with the latter and canceled the former.

Yeah, right. Yesterday, around 9 a.m. our DSL service went dead. Didn't think much of it (usually, just means we have to reset the modem), went off to a meeting downtown, where I got e-mail from Verizon congratulating me on selecting them and notifying me that my Verizon DSL service had been turned on (oh, and by the way, the billing meter was now running). Only problem: They hadn't sent out the new modem (it's now supposedly on its way). So now we have no Internet service, but are paying Verizon for the privilege (I'm typing this at Select Cafe in Roslindale, which, granted, is my satellite office anyway; will move my car so I don't get a ticket, then head for the Roslindale BPL).

So I haven't even started using Verizon DSL yet, and I'm already grumpy. Not a good sign.