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Comcast Must Die
By adamg on Tue, 10/16/2007 - 4:39pm
Yes, it has come to this: A blog about the cable company everybody loves to hate. Not Massachusetts-specific, but sure to resonate here (read the story of the Virginia granny who went to a Comcast office and started bashing everything in sight with a hammer when Comcast refused to restore the phone service one of its installers disconnected by mistake).
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Comments
hammer granny on GMA brought me here
I was so pleased when I saw that segment this morning. I must have gotten that mischevious twinkle that makes my husband very apprehensive as he said, "dont get any ideas now".
Yesterday my husband went to our Spfld Vt, newly aquired Comcast office to exchange a bad box and return a 3rd box. We are cutting costs and decided our family can live without a 3rd connection. We've had good experiences with this particular office but we only give credit to the office itself... not the company. the same girls used to work for Adelphia.
So, they told us Verizon is leaving the area and they have a great deal for phone/internet/cable, and so on. Oh, and BTW they are hiking the rates as soon as everyone is converted from Adelphia to Comcast. HUH????
Here's our situation: We dont have other cable companies here in this little town of Charlestown, NH (and surrounding area). We had no choice when Adelphia sold to Comcast. Our particular property is set in a deep valley so satellite would be a joke. Besides, what I've seen of satellite, I'm not impressed.
We dont have DSL option here either. Its not offered in this part of town. Cant say FU and drop cable as we dont even get the old fashioned UHF here. Some of you may recall the old rabbit ears option. lol.
Right now we haveVerizon with unlimited long distance, which is very good with teenagers. Isnt there something we can do? I mean, can Comcst really hike our rates (for profit, not inflation costs) like this. Is there any grandfather clause in place? I just sit here and say WTF!? Anyone?
Comcast
I was disappointed and discouraged with DirectTV and Bellsouth. Thought I would give Comcast a chance. They gave me a window, 8AM to 11AM. I changed all of my morning appointments to PM. I called 11:30 AM they said installer would arrive within 1/2 hr. E-mailed corporate office in Philly at 2PM e-mailed corporate office south east branch. Installer arrived at 2:30PM. I used to be an independent cable installer in the early 80s and if I left a job-site the way mine was left, sloppy install, no instructions. I would have lost my contract. The doesn't seem to be anymore concern for the public or pride in Workmanship. The biggest problem today is "no matter where you turn, it's the same" I wish we could purchase the equipment ourself, install it ourself without paying these outrageous fees to inconsiderate corps.
Comcastitude
My recent experience (WARNING: Extreme Foul Language)
http://jimsuldog.blogspot.com/2007/10/sometime-bet...
Suldog
http://jimsuldog.blogspot.com
dont try to argue with
dont try to argue with idiots. they bring you down to their level and beat you with experience.
Suldog: You are fricken hillarious!
There have been many posts
There have been many posts about the incident with Mona Shaw. We are sincerely sorry for the customer service issues that she experienced. Comcast has more than 225 million customer interactions a year and we are striving to deliver a positive experience to every customer, every time. However, it is also our responsibility as an employer to ensure the safety of our employees. Ms. Shaw's actions were certainly not appropriate under any circumstances and we hope that contributors to these online forums would discourage others from taking physical action against customer service employees.
We'd like customers reading this post to know that we are undergoing a company-wide effort to improve customer service. More information about this effort and how to contact Comcast online can be found at www.comcast.com/customerservice.
Jennifer Khoury, Comcast Corporation
Earnestine's new customer service job!
Insert "Comcast" for "Phone Company" here:
-- Lily Tomlin from "Saturday Night Live: The First 20 Years" (1994 Cader Company).
I agree,
Violence should never be used for retalliation against Comcast. It's far better to simply terminate service after covering your needs with another service provider/utility. Bundling services with Comcast is a sure way to enhance the probability of being totally disconnected from the world entirely. They can cut your cable off and that's just an annoyance/nuisance, but the phone and internet service disconnection can leave you scrambling to find a way to recover.
I choose to slam Comcast for it's faux pas in handling my next door neighbor's installation while disconnecting my existing service. Comcast had the audacity to lie about it for 5 days. Well 36 days after that initial disconnect, they send "Randy, the @55h*le" to my doorstep and into my life with the promise of same day installation. This, after the original issue was going to take 16 days at least to rectify. After I was lied to 3 weeks ago that an expedited refund check was going to be sent.
Yes, Jennifer, Comcast needs to keep their perfect record of screwing up on this and I will deter even more sales than I already have. $ 17 and change, must be worth it for Comcast to hold that 6-8 weeks ? This month it cost Comcast $ 60.75 for a month's subscription to cable. But it doesn't stop with the service I would've used. I listen to others and when internet connectivity is a topic, I get involved. I've persuaded others to use DSL instead on several occasions. 6-8 weeks, go ahead and take your time cutting that check, I may not drive you out of business, but hey, Comcast is going to get it's due.
Mona Shaw's disconnection may have been a mistake, my situation wasn't. I was a loyal customer at one time, and what the local North Miami, FL Comcast did has created an actively local vocal and nationwide internet alert system. As far as I'm concerned Comcast is "Al Qaeda" and this war on terrorism, Comcast has brought on itself ! Please don't attempt to appease those of us that have gotten raw deals with the volume of your customer service numbers. When Comcast is a near monopoly, somehow telling me you serve more than McDonald's doesn't make my bad customer service experience any less important or even go away.
Too Funny ?
"We'd like customers reading this post to know that we are undergoing a company-wide effort to improve customer service. More information about this effort and how to contact Comcast online can be found at
www.comcast.com/customerservice.
Jennifer Khoury, Comcast Corporation"
Gee that's odd, the link doesn't work, just like Comcast cable. What else would I expect ?
Take the period off
www.comcast.com/customerservice
It's more an issue with the software here than Comcast in this case (it turns anything that starts with www into a link).
Yes, removing the period
Yes, removing the period does get you to the propaganda webpage. Maybe the original poster needs to exclude the period ? That's not a software issue, here's the link as it should be and functions on 12/19/2007:
http://www.comcast.com/Corporate/Customers/custome...
1. Work on Saturdays and Sundays so customers can schedule appointments when it’s most convenient for them.
I got told they don't work weekends, and since it was Thanksgiving week, they wouldn't be doing anything on that Friday either.
2. Offer shorter appointment windows and increased availability of two and three-hour appointments.
They showed up last night and claim that they could install cable the same day. Yet when they disconnected me (account paid and in good standing as a loyal customer for nearly a decade) to satisfy my next door neighbors installation it was going to take at least 16 days. That the earliest appointment would be 11 days after they lied about doing anything about a problem they created after 5 days without cable.
They hired more csr's and technicians ? Again, I got told on November 17, 2007 that they didn't have enough technicians and the earliest date they could get someone to service it would be Nov 28, 2007, thus the 11 days.
Now, as for the refund check, the expedited inclusion of it to be delivered in a more reasonable time frame from the 6-8 weeks was a lie. I just called them and they have done nothing more than to indicate that the check still needs to be prepared. That was 3 weeks ago.
Yes, Comcast sucks ! Avoid this company like the plague for cable tv. Phone and internet, that would be a mistake for anyone to allow this organization to have that much control in their lives.
www.ComcastSucks.org
check out www.ComcastSucks.org
http://www.ComcastSucks.org
Comcast Sucks
I am not a writer or professional activist, but just another person screwed by the out-of-control Comcast machine monopoly.
I do NOT condone violence to resolve problems, and everyone has their own opinions as to Mona "The Hammer" Shaw's actions.
Some of you think she should be imprisoned, some think she is a Hero, others think she did NOT go far enough.
No matter what YOU think, one thing is sure ... If one Internet search turns up over 1 MILLION hits for the words "Comcast Sucks",
then something Really BAD MUST be going on there !!
If a company is rotten from the top down, how can anyone expect the service / cust. service to be anything of value ?
And it's up to US, as consumers, and VOTERS, to either change that or decide to live with it.
NOT through violence, but political power, we hope to force Comcast to either change or 'get out of town'.
I have been protesting with a picket sign, several days a week, with my simple message
www.ComcastSucks.org
which is a website started with the sole intention of getting enough signatures on petitions to get our local Nassau County ( Florida
) commission to hold hearings to determine if they will revoke the local Comcast franchise.
( ALL of you can do the same in your own localities, but TOGETHER we all have a stronger voice !)
For NOW, rhe website www.ComcastSucks.org comes up about #12 on an Internet search list of over 1 Million for the phrase
"Comcast Sucks", which is not bad, but it COULD be number one when you type-in "Comcast" AND "Comcast Sucks".
ANY of you with organizing experience who can help US plan our 'events', please contact me.
Whether you can help with picket signs, website creation and marketing, video productions or just getting the word out, anyone who
wants to help, no matter how small the gesture, is welcomed and appreciated.
And, PLEASE add the www.ComcastSucks.org link to all your social networking sites and friends ... Spread The Word !!.
I can easily envision public meetings and gatherings with enough numbers to "ROCK Comcast's boat" and put the fear of the
Voters in the powers that (supposedly)'oversee' them.
Comcast does not think that a 'grassroots' effort against them can be successful, but we think otherwise.
As you decide what you will do when you read this message, I have one more comment :
"Whether You think You CAN, or whether You think You Can't, either way, You're Right !!!"
(I don't remember who said that, but it's true)
I appreciate you taking the time to read this message ...
... THANK You ALL !
PLEASE take the time now to visit the website
www.ComcastSucks.org
and email your comments to me.
Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast
Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks
Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast
Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks
Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast
Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks
www.ComcastSucks.org
WOW ... Comcast is getting sensitive to people saying "Comcast Sucks", and now Comcast is PAYING for Google AdWords ads
to appear in searches for the words "Comcast Sucks", trying to sell you a bill of goods disguised as an apology, of sorts.
Buyer BEWARE ... Don't FALL for it !
Their idiotic ad/letter titled, "Comcast Customer Care", is a bigger oxymoron than "Military Intelligence" or "Jumbo Shrimp" !!
It seems it would have been much easier to just treat people right, in the first place, but that's NOT the way they do business.
Heck, with a monopoly given to you, you can do just about anything you want, RIGHT ?
Well, Maybe ... Go to
www.ComcastSucks.org
to find out MORE !!!
Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast
Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks Comcast Sucks
www.ComcastSucks.org
PS: every time someone clicks on their ad it costs them money ( HAHA )
Comcast lies
My story is sad but true...
I had moved to a new home in sthrnNH proabaly no more 20 miles from my previous residence. I had Comcast digital and high speed modem service that which i owned my own modem. At my old home we had adelphia which was purchased by Comcast and switched over in short order. At my new home the Adelphia deal went through and Comcast switched the service with all kinds of trouble. At this point my modem no longer worked for Comcast and was told i needed to buy a new one or rent theres for $3 a month. I asked why did it work just last week at my old home on the same service? They had no answer and said its not there problem. Now while looking through the new stations on my supposedly matching service i found out that i had a different set of channels and operationing setup under this Comcast. Apparently i have limited on demand and channels but pay the same price as i did before. When i questioned the customer service rep they said that they are not able to provide the same service (after talking to 5 reps and 2 managers) due to the systems but the cost is all the same. I explained that i could barely get into on demand services with out waiting 5 minutes for the connection or with out having to unplug the cable box and reset the system (their recomendation). After going through many reps i found out that Comcast was trying to use Adelphias old systems and could get them to work right but didnt want to invest in newwer equipment in the area. I explained that why do they market the service as the same when it clearly is still adelphias network with a Comcast logo on th etop of the screen now. Again no answer. I also asked why they advertise services on my cable as Comcast that which i cannot even get to work? Again no answer. I finally convince a manager (supposedly) to send me a letter on all the discreepencys i mentioned that just stated that they are always updating their networks. (will post if i can find it again)....
THE WORLD OF BEING A COMCAST CUSTOMER
ONCE UPON A TIME...there was a cable company who had a great deal, but now all it is just a steal. yes, a steal. they will cheat you lie to you and even screw you if yousit still long enough. comsuck has gone to the end of the world now. lets start with my service i am supposed to have. it all started two years ago when i bought a lg 50 inch plasma and a bose 3 2 1 and had them hooked up and waiting of the cable tech of comcast. soon her came and soon he left. but i had no service for three days. why? you say... so did i. well after calling them again they sent another tech who came and said ok i found the problem,WRONG~~~ he make it worse... sadly now after fifteen service techs and there bosses and there reps of there so called best in the company. well i still have one really shotty service. my tv looks like it is snowing and my phone service will go ot and we, just hate the internet service... BUT IT IS SO FAST,LOL NOT!!!!
i cannot work my network all at the same time, and watch tv or kids play games because it will slow down so slow and then it just will freeze. but when i call them they have said were trying to fix this for you sir,lol i say i here this but when will this be done? or do i have to pay for the service i dont get? I AM SO RETARDED THAT I HAVE BEEN PAYING 185.00 A MONTH FOR PHONE-CABLE-INTERNET, and still dont get what i pay for... please dont get COMCAST CABLE there service is at least the worst of all. i will be going back to DIRECT TV SOON. they have problems at times but when they work on a problem they fixed it all the time....
so if you can find a cable company who lies to you and will cheat you, and then tell you that you must still pay the full price while they think about howto fix your problem? DONT DO IT......BECAUSE THEY THOUGHT BECAUSE I AM BLIND AND HAVE A DISABLED WIFE WE WAS STUPID!!! well they must be right because i have it for one more month still.........