Customers services at our library decline. Cambridge Public Library on Broadway.

Library hallway
Customers services at our library decline in that people are made to
sit in the hallway waiting for access to a featured library service
without access to any books for browsing or other materials.
If books for browsing can not be made available in the hallway,
a bulletin board could be there for browsing whatever's happening
around the community.

Reading room
The current reference department reading room could be set up more
with the comfort of library users/customers/consumers in mind.

Screens.
Reference department librarians searching for information for
library users/customers/consumers have the screens positions
reversed from view. It makes it more difficult for library
users. A reference enquiry is not static as you may know. It evolves
as the answer is being ferreted out. Library users need to
be able to see the screen as the librarian searches so as
to learn a bit of the searching technique and go on from there
on their own more effectively to pursue the enquiry further.

Rationalizations
It is not enough to respond that things are temporary or a work in
progress. Improvements can be made now.

Website
An email address should be made available to send email to all the
people on the library board. And individual addresses for email
should be made available to reach any one of the people on the
library board.

Updates
When updating the online resources, please specify what's updated.
Do not continue to give the link that is not the same link that's
indicated as updated at http://cambridgema.gov/%7Ecpl/about/adds.html
and then referring to the link at
http://www.ci.cambridge.ma.us/%7ECPL/reference/onl...
where there's no mention of the update.