Why she hates the Registry

When Krissy tries to get her license transferred from California to Massachusetts, she goes down to the Watertown Registry and is told, after an hour's wait, that a bank statement would do for proof of residency. So she gets a bank statement and returns, only to be rejected because the clerk doesn't think the statement looks "official" enough:

... "This is what they send me!" I exclaimed. I was sent to talk to a manager.

"This doesn't count as proof of residency," he said.

"Well, why not? They told me bank statements counted, and this is a bank statement!"

"It doesn't look official," he said. ...