Laziness at Bank of America

About a month ago, Jason started getting somebody else's electronic-banking info via e-mail. He calls Bank of America to let them know that somebody goofed when inputting his or her e-mail address:

The woman put me on hold for a few minutes, and then came back to tell me that there's nothing they can do about it, and that I should "just ignore the emails." I was a little incredulous, and asked if they really don't have a way to search their database by email address, figure out the accountholder, and contact them to let them know their error, and she said that that was all true - the only way they can search their records is by account number. I asked for her supervisor, who came to the phone and repeated their inability to do anything at all. ... Now, being a database programmer, I know that she's wrong ...