The first step the T could take: Transparency

Mike Mennonno continues to gear up for next Tuesday's fare-hike rally in Copley Square (4-4:30 p.m., followed by an entrance en masse into the T's fare-hike hearing at the BPL). He discusses ways the T could improve itself, starting with really communicating with its riders - and listening to them. A blog and forum on the MBTA Web site would get things going, he writes.