I've been a member of The Hubway for 2 weeks. All those bikes await me at South Station but I'm conscientiously waiting for my helmet (which I foolishly purchased on-line). The customer service line there is infuriating. Today I was told by a woman that she'd have to get back to me to tell me when someone would get back to me, and that, no, she couldn't give out the email address of the person responsible for helmets. An email request to support went unanswered. Anybody else having this problem?