8 p.m. update: The MBTA says full service has resumed.
Shuttles in both directions following the incident shortly after 5 p.m.
Brett Loop reports from the first car of the train:
Heard some strange braking noises (e-brake) and then the driver yelling frantically into her CB and then yelling for help. People were trying to break into her cabin b/c we thought she was in trouble. The power went out and the doors were locked and finally she came out and said what happened. She was very upset. She said the man looked at the train and then just went in front. It was a very sad, solemn moment. I hope the train operator finds some counseling.
Krista Firkins reports from the scene (with photos):
Most T riders were left in the dark about the incident and were simply directed towards buses and shuttle services running out of central square, although most were packed. Buses also had a hard time getting in and out of the area with the congestion and traffic surrounding the scene. The square was flooded with Boston Police cruisers, Transit Police vehicles, unmarked police vehicles, ambulances, and fire trucks.
Andrew Phelps posted a photo of the FUBAR situation at Park Street as throngs waited for a shuttle bus.
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