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Blogger gets hospital to clean up its act
By adamg on Tue, 09/16/2008 - 10:25pm
When Ed blogged about his awful outpatient experience at Mass. Eye and Ear in July (he got there for a 2 p.m. appointment with an eye specialist, then kept getting shuffled around until he finally saw the guy at 5:30), he got letters and phone calls of apologies - and promises that next time things would be better.
He reports:
... Today, I am happy to say they kept their word. ... Kudos to Mass Eye and Ear for listening to its patients and actually doing something about its problems.
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Now I know what I should
Now I know what I should have done when my 80-something mother was kept waiting for two different appointments at a certain local breast cancer center. The second time, I truly believe that the doctor left the building through a back door and went for a cup of coffee in another building. You know who you are!