No geniuses at the Apple Store

Rob brings his laptop over to the Apple Store in the Burlington Mall when the hard drive dies, but discovers he can't get any help from the Apple "geniuses" because they're all busy helping middle-aged women with iPod problems:

... If you take two synapses and rub them together, you get a spark. But grown women with a gallon of synapses packed unto a cranium seemingly can't generate smoke. How hard is it to figure out how to use an iPod? How difficult is it for them to find a teenager to show them? WHY IN THE WORLD WAS I LEFT WAITING FOR SOMEONE TO TALK TO WHILE A TECHNICAL SUPPORT "GENIUS" PUT AN IPOD SKIN ON AN IPOD FOR A CUSTOMER???? ...