Jason Feifer does so enjoy his monthly chats with the always polite Bank of America phone people:
... We've developed a routine, you and I. You might say we keep in touch well. Every month, you charge me $25 for my account. When I get the monthly statement, I call one of your representatives to remind you that, in fact, I'm not supposed to be charged that fee. After some research, the representative agrees and refunds the money. The following month, I'm charged the fee again, and the cycle repeats. ...
