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Too bad T riders don't have ruby slippers to click three times
By adamg on Fri, 11/08/2013 - 3:41pm
UPDATE: Another Red Line train died at Harvard around 5 p.m. Of course.
There's a dead trolley on the Riverside Line and an Orange Line train was emptied at Community College around 3:30 p.m.
Oh, by the way, the T is looking for riders to join a "customer opinion panel" to answer surveys every three months and get a chance to win a monthly LinkPass.
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Comments
Typical T
LOL. Could not complete the survey because it kept asking me if the CharlieCard number was correct. I've used the same CharlieCard since Charlie Cards were issued. Oh well.
"...join a 'customer opinion
"...join a 'customer opinion panel' to answer surveys every three months and get a chance to
win a monthly LinkPasssell off that monthly pass you're chained to for life and get the heck out of Boston for good.""Oh, by the way, the T is
"Oh, by the way, the T is looking for riders to join a "customer opinion panel" to answer surveys every three months and get a chance to win a monthly LinkPass."
Hahahahaha! Gluttons for punishment, that T.
Not at all
The MBTA ridership surveys are specifically geared towards promoting the latest fancy but ultimately ineffectual "customer service" gimmicks that management is trying to force down our throats. If people start complaining - er - suggesting things that management has decided they don't want to do, the public will just be ignored. In fact, I've seen some surveys (like the infamous Boylston Station lighting survey some time back) that have stated on the form "This survey is only about X. All other comments will be disregarded." In other words, they're simply looking for positive validation of things they've already decided to do - remember the smartphone fare collection app working groups that were formed AFTER the T had committed to the project.
Kind of like the Route 39 improvement studies awhile back. Ground rule # 1 was "Restoring light rail is not an acceptable option and will not be discussed."
More operations management, less customer management
The T needs better management of its trains and assets to improve service than management of customers!
This should be interesting
Signed up to get the surveys. Very intrigued as to what they're going to ask about...
Red Line, too
There's at least one Red Line train disabled at this time. Repeat of morning commute? Going for gold, here, MBTA.