Area bank's online service goes down; bombards some customers with hundreds of e-mails

By adamg on Sun, 04/17/2016 - 7:28pm

UPDATE: The bank reports online started coming back up for some users shortly after 9 p.m.; all customers should have access by tomorrow morning.

Rockland Trust reports its techs are working as hard as they can to get its Web site and online-banking service back online after it crashed last night. Without getting into the specifics of what went wrong, the bank adds:

This was not and is not a security issue. You're information and accounts are safe and secure.

Meanwhile, some customers are now reporting they are getting hundreds of e-mails with a security code they never requested:

@RocklandTrust @LauriePetitpas I'm having the same issue, 600 emails and counting. Went over my 12GB data plan too because of this.

— Rosilyne (@mznevlkttn) April 17, 2016

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Business

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Rockland Trust

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Comments

Your...

By dmcboston on Sun, 04/17/2016 - 8:04pm.

" You're information and accounts are safe "

Just sayin...

"You're passwords r good"

By Saul on Sun, 04/17/2016 - 8:32pm.

"You're passwords r good"

A single typo or grammatical error in any official email

By Sally on Sun, 04/17/2016 - 11:11pm.

is enough to convince me that it's being sent by a fake Nigerian prince or teenaged Romanian hacker. So come on, Rockland--get it together.

In fairness ...

By adamg on Mon, 04/18/2016 - 8:44am.

It was probably one harried person called in for the emergency and responding to lots of angry people.

If

By jaypee on Mon, 04/18/2016 - 9:00am.

They can't remember the you're vs. your distinction they learned in third grade what chance are they going to have trying to remember how to fix their code?