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Reminder: RMV is now at Haymarket
By adamg on Mon, 09/15/2014 - 8:57am
Over the weekend, the RMV shut its Chinatown branch and opened a new one in the building above the Haymarket T stop.
As always, the Roslindale RMV provides ample space for standing outside while you wait for your number to be called inside.
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Comments
Thanks for the heads up!
I've spent way too much time there in recent months. Hopefully done until 2017, though.
Adventures in "customer service"
It doesn't surprise me that the Rozzie location has lines outside. Years years ago, I went to the Rozzie Registry around mid day. There was a line (inside) and only one Registry employee handling customers. At the appointed time she announced to those waiting in line that it was time for her break and left her post to sit at her desk, in full view of everyone. It took about 10 minutes before another employee arrived and started to serve the customers again. In the meantime there were many four letter words spoken by those in line, and a lot of people left.
Needless to say, it was my last visit to that location.
They put a remote number
They put a remote number display gadget in the Happy Hour.......
AAA
If you're a AAA member, you can go to some of their locations and do a lot of RMV services there like license renewals.
List of the AAA locations is here: http://www.massrmv.com/BranchMap.aspx
It's really convenient and much, much quicker than going to the RMV branches. The Framingham AAA location is open Saturdays too (sadly downtown Boston one isn't though).
Perhaps, But Can You Confess Your Sins To The AAA?
No
But at least you won't get buggerd.
Rozzi RMV
The line outside at the Rozzi RMV is actually the line to get to see someone to get a number and then you have to wait again. So their waiting time metric on the website only reflects time after you get your number.
On July 3rd I needed to renew my state id. I looked up on the website but you can't renew a liquor id online (because you know, I might have gotten younger since last time I did it). So I pulled the documents and checked the wait time and walked down the hill. And stood in line in the 90+ heat for nearly an hour. Eventually I got to the clerk (behind a woman who got rejected because her out of country drivers license translation didn't have the business card of the translator attached). She rejected my documents because I didn't have my original birth certificate. I walked back up the hill, printed out the requirements from the website, scrounged up some more documents (redundant to what I had already), and walked back down. I once again waited in the line for my turn to get a number. Same clerk didn't look at any of my stuff (just saw the bouquet of docs in my hand) and finally gave me a number.
A short while later, my number is called and the id person doesn't even look at my documents until a colleague walks by and checks in with him. Apparently they only need 2 forms for a renewal rather than one each from column A, B, and C. SO by the time they take my picture, I've been standing/walking in the heat for 3+ hours and am boiling mad besides. My id picture now scares small children and looks nothing like me normally.
YMMV
There is a woman clerk
in there who is an incredible jerk. I assume she can't be fired, for whatever reason.
That's every registry
And, yes, unfirable because they aren't assessed based on customer service, and it is a burnout dead-end job.
Go to Watertown
The Watertown RMV is the best- while the lines may by long, you can go shop at Target in the meantime and poke your head in every so often to see what number is up.
Yet another chapter in the ongoing game of
"Musical Registry of Motor Vehicle Offices." Because forcing people to go to a different office is great customer service - not!
Not to mention the waste of money by unnecessarily moving staff from place to place.