By adamg on Tue., 12/9/2014 - 4:47 pm
A Harvard Business School professor goes nuclear - he's still considering whether to sue - when a Chinese restaurant in Brookline overcharges him by $4.
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Dear Lord.
By Sally
Tue, 12/09/2014 - 4:59pm
I don't think any salary could be enough to keep this guy from being the world's biggest cheapskate douchenozzle. Seriously. This makes me cringe for humanity, though my hope is salvaged by the thoroughly polite, friendly and civilized response by the restaurant guy. But Edelman, wow...I can't wait for this to go viral on you. Really.
I love how the restaurant guy
By Scratchie
Tue, 12/09/2014 - 5:05pm
I love how the restaurant guy just starts politely saying "I will wait for the authorities to contact me and notify me how to handle this."
For a smart guy
By anon
Tue, 12/09/2014 - 5:13pm
He exhibits a complete lack of understanding of the rights and remedies provided to consumers under ch. 93A
Too small for the law to care
By anon
Tue, 12/09/2014 - 6:54pm
Even if the statute covers this situation, Edelman seems unfamiliar with the legal principle of de minimis non curat lex (Latin for "you gotta be f***ing kidding me").
best revenge?
By cmbeat
Tue, 12/09/2014 - 5:17pm
Eat at Sichuan Garden. Hope this results in an increase in business for this guy. I also hope the public shaming keeps this guy from continuing to consider whether to sue.
My immediate question reading the article - I wonder if this guy even tipped.
if it's a business practice to systematically overcharge
By Nancy L
Tue, 12/09/2014 - 5:21pm
I can see taking legal action if he thinks it's a business practice to systematically overcharge but if it happened once he should talk the manager and find a new restaurant.
He was looking at an old
By anon
Tue, 12/09/2014 - 7:02pm
He was looking at an old (albeit online) menu.
I have paper menus in a drawer somewhere from 2000 (when I first moved to Boston). Should I bitch that the $5.95 combo platter in those menus is now $8.95?
The website even has a 2011 copyright notice on it.
The restaurant has an
By R Hookup
Tue, 12/09/2014 - 9:55pm
The restaurant has an obligation to make sure the menu online is up-to-date. They control that; your menu drawer is beyond their responsibility.
Fair point..
By dMc
Tue, 12/09/2014 - 11:53pm
..but this guy was far more concerned with:
A.) Being a self-righteous douchebag.
B.) $4. (or $12, depending on your view)
If he had started the conversation with "pardon me, but your menu is out-of-date," then maybe a constructive conversation could have taken place. Instead, it was "you cheated me you dirty liar, pay me punitive damages!!"
The restaurant's obligations to update the menu are not nearly as important to our future as this TEACHER's obligations not to be a horrible influence on tomorrow's leaders.
FTFY
By Scratchie
Wed, 12/10/2014 - 9:10am
Oh, my, what a charmer the good Dr. is...
By whyaduck
Tue, 12/09/2014 - 5:27pm
One question for Dr. Endelman, attorney: And, pray, sir how exactly were you "intentionally violated" that you require the owner to recompense you triple damages? For a meal that you self-described as "delicious"?
But, I agree with Adam. Apparently Dr. Endelman is definitely not getting paid enough working at Harvard. Methinks he should consider raising his consulting practice's fees.
And Mr. Duan's responses to this "douchenozzle" were perfect and professional. Kudos to you, sir. You have gained a new customer.
He should watch himself
By SwirlyGrrl
Tue, 12/09/2014 - 5:26pm
What, something like 36 bankers dead this year under shaky circumstances? What if the Illuminati frown on this?
This guy teaches negotiation?!
By LLK
Tue, 12/09/2014 - 5:33pm
Perhaps he's working on an article, "How to go straight for the nuclear option in financial negotiations under $100." That should get him tenure.
On the rare occasion I'm overcharged, pointing it out usually gets me an apology and a refund. No MBA required.
To be fair...
By JPNative617
Wed, 12/10/2014 - 8:32am
The first act of negotiation is to open extreme.
That being said, Ben Edelman is an uppity twat who deserves an open hand bitch slap in the mouth.
Royal Cheap Fuck
By UHubMixologist
Tue, 12/09/2014 - 5:39pm
Royal Cheap Fuck
1 oz Crown Royal® Canadian whisky
1/2 oz DeKuyper® Sour Apple Pucker schnapps
1 1/2 oz strawberry juice (can use blended)
1 splashfresh lime juice
Pour Whiskey, Puckers and Strawberry Juice in a shaker and get it good and mixed up. Pour into cocktail glass and squeeze a cold fresh lime over it. Garnish with smugness and enjoy with the knowledge you perpetuated a stereotype.
Who brought this to the Globe's attention?
By Lecil
Tue, 12/09/2014 - 5:41pm
I suspect it's Dr. Jerk. Not only is he being a total jerk to the restaurant, but he decided to do so publicly!
("I should be speaking only to your attorney, but I'm going to continue to contact you directly and will ratchet up my demands every time I do." Seriously?)
I'm not an attorney, nor do I
By PeterGriffith5
Tue, 12/09/2014 - 6:02pm
I'm not an attorney, nor do I play on on Television, but in a just world his bar association would sanction him for this.
On the other hand, I am impressed by the consistent civil tone used by the restaurant owner.
I only have one reaction to this, and it's "Christ, what a
By MC Slim JB
Tue, 12/09/2014 - 6:10pm
gigantic asshole." Not a great reflection on the value of his time, either.
That's some fine PR work on behalf of the university there, smirky. You're going viral, and I don't think it's going to turn out quite the way you hoped it might.
I think anyone
By Kathode
Tue, 12/09/2014 - 6:20pm
who lives near Sichuan Garden (the Brookline one or Woburn one)and feels so moved should patronize this restaurant to show support for the owner. We're going to.
Hell
By rsybuchanan
Tue, 12/09/2014 - 8:21pm
I live in Somerville, but I may make a field trip.
Sichuan is DELICIOUS and
By anon
Wed, 12/10/2014 - 8:48am
Sichuan is DELICIOUS and everyone should go even if you're not making a point about the d-bag lawyer.
Yelp
By ElizaLeila
Tue, 12/09/2014 - 6:22pm
New reviews on Yelp are pouring in and are scathing to Edelman.
LOL and adorable.
Styx or John Lennon ?
By anonism
Tue, 12/09/2014 - 6:26pm
Regarding Styx, it would be "Too Much Time on My Hands"
But I think Lennon is more apropos :
"How Do You Sleep"
http://m.youtube.com/watch?v=LNjTPZW7GCU
Try the pu-pu platter.
By Sock_Puppet
Tue, 12/09/2014 - 6:36pm
Primitive animals know not to shit where they eat, but not Mr. Edelman.
There's got to be some kind of prize for the best-educated moron.
Good luck ordering from there again.
At the opposite end of the douchiness spectrum....
By Bob Leponge
Tue, 12/09/2014 - 6:55pm
I remember back in the 1980s (remember pay phones, anyone?) the phone company (was it NE Tel? NYNEX? I forget) had to pay back literally millions of dollars, in the form of a credit of a buck or two off everybody's phone bill every month, all because some persistent SOB complained about a nickel overcharge and wouldn't let it go until it became a class action (either through litigation or through the regulatory process; I forget)
Man, I loved that guy. Power to the people, and all that.
But this case is entirely different; a miscellaneous independent Chinese restaurant is not, of course, the phone company.
I disagree with everyone
By Klaus
Tue, 12/09/2014 - 6:55pm
Edelman wasn't out to just fix the $4 overcharge - he wanted to stop this business from systematically overcharging everyone. Did he go a little too far? Absolutely. But how many of us haven't gone a little too far with a customer service representative at some point. What is worse is how this restaurant in tandem with boston.com would publicly shame a random customer for trying to correct its poor business practices. Private citizens deserve better than this from our "news" outlets.
The restaurant?
By adamg
Tue, 12/09/2014 - 7:52pm
I'm betting Edelman was the one who slipped boston.com the e-mail exchanges.
Maybe it's just me, but if I felt an overcharge on a take-out bill from a local take-out place was symptomatic of a bigger problem, my first reaction wouldn't be to go nuclear and threaten a lawsuit. But then, I'm no lawyer, just some random Web guy who understands how easy it is to make a mistake like have the wrong prices up on a Web site. Also, and again because I'm no lawyer, but I thought the state law was to protect consumers from fraud, a crime that usually requires some form of intent, and nothing in those e-mails makes it sound like the restaurant guy was out to defraud people, just that he needs to pay more attention to his Web site.
The fine print
By BB from Dot
Tue, 12/09/2014 - 8:17pm
This is why places put "prices subject to change without notice" on take-out menus and websites, lest the information therein should become outdated.
Not sure that caveat holds
By R Hookup
Tue, 12/09/2014 - 9:58pm
Not sure that caveat holds water for a restaurant website. You change your prices; you change your online menu because you have control of that.
How is it "public shaming"
By Sally
Wed, 12/10/2014 - 12:53am
to publish the emails in which Edelman threatens a small business owner with legal action over a $4 overcharge which the owner, in a friendly and polite way, offers to refund? Edelman's own pettiness and pedantic, bullying tone are what's shameful here. And no, most of us try to remember that customer service reps--and restaurant folk-- are hardworking people and we try not to bust their asses over a few bucks.
Please explain how the
By lbb
Tue, 12/09/2014 - 9:25pm
Please explain how the restaurant's action, if you can call it that, amounts to "systematically overcharging everyone". For that to be true, you'd have to demonstrate that it was intentional (intention being a requirement for systematic anything), rather than (as appears to be the case) a simple oversight in the form of a website that isn't up to date.
Not sure it's intentional,
By R Hookup
Wed, 12/10/2014 - 9:36am
Not sure it's intentional, but it's more negligent. They admitted they hadn't updated the online menu in a while. I don't think that consumer law looks at intent in pricing errors.
But it would be difficult to know who might have relied on their online prices versus a paper menu or simply not worrying about it.
But how many of us haven't
By Scratchie
Tue, 12/09/2014 - 9:42pm
This wasn't a "customer service representative". This was a member of the family that owns the restaurant, and he was being extremely helpful and apologetic.
Fixed that for you. If he had just said "You really need to change your website", or if he had reported the website to them and they still hadn't changed it a month or two later, you might have a point.
The restaurant was wrong for
By R Hookup
Wed, 12/10/2014 - 9:39am
The restaurant was wrong for not updating their menu (and they admitted it has been a while).
The professor was wrong for escalating this beyond all reason.
The restaurant should have offered to refund his $4 right away or asked what they could do to make it right.
Ultimately, the professor bears the bulk of this situation getting out of control.
piss off, ayn rand.
By anon
Tue, 12/09/2014 - 9:57pm
piss off, ayn rand.
I think he wanted an ongoing discount
By SwirlyGrrl
Tue, 12/09/2014 - 10:03pm
This was a shakedown. If he really cared about price discrepancies, there were two things he could have done:
1) research the issue by testing various website menus versus charges, and writing an article for a magazine or newspaper about how widespread a problem this is
2) contacted a news station to do such research and have one of those special report things featuring Hank Phillipi Ryan or other consumer crusader
This was about a special discount for him, not solving a moderately prevalent issue.
BTW, I have never had an issue with menu versus charged prices with the services like GrubHub. In fact, most ordering services tell you what each item costs and the delivery cost straight up on your order screen.
EDELMAN
By grover
Tue, 12/09/2014 - 6:59pm
I'M SMARTER THAN YOU ARE SO YOU SHOULD DO WHAT I TELL YOU.
ANOTHER DUMB, HARVARD, F____K
How about....
By Bob Leponge
Tue, 12/09/2014 - 10:34pm
How about we leave his race, his religion, his town of residence, his institutional affiliation, and any other tribal identity bullshit out of this?
How about...
By JPNative617
Wed, 12/10/2014 - 8:35am
You take another Midol, Bob.
Great material!
By Bob Leponge
Wed, 12/10/2014 - 10:56am
Aww.... you made a funny!!!
Cool! I get it! Midol is generally used by women, and on your planet women are ridiculous, so the joke is that, in calling out the bullshit of identity politics, I'm ridiculous.
Actually, Bob
By JPNative617
Wed, 12/10/2014 - 11:53am
It's a reference to you acting like crank anytime somebody says something that's not exactly PC. Lighten up, get off the internet and go make some friends.
And, LOL at your little "women are ridiculous" jab. That's the beauty of the internet for people like you, right Bob? Throw out some inaccurate information to confirm your belief that anyone who says something slightly off color is a sexist, racist, bigot, etc.
You sound pretty cranky for
By whyaduck
Wed, 12/10/2014 - 12:02pm
a JP native, JPNative. Why don't ya chill with some chai? It is the holiday season for cripes sake. Let's get jolly.
Why the SN hate?
By JPNative617
Wed, 12/10/2014 - 1:01pm
Sorry, I couldn't come up with a silly, cute, creative name like whyaduck, whyaduck. I guess I could be creative and call you whyusuck from now on. Why do you suck? Probably because you told me to chill with some chai.
Oh, my, we have another charmer here...
By whyaduck
Wed, 12/10/2014 - 1:16pm
Aw, you are so cute. Trying to come up with clever retorts.
And you do sound pretty cranky.
So petulant...
By JPNative617
Wed, 12/10/2014 - 1:27pm
Haha, you insult my SN in a condescending and smug manner without provocation and I'm the charmer?
And you still...
By whyaduck
Wed, 12/10/2014 - 2:08pm
sound pretty cranky.
And I believe my response to your comment to changing my name to "whyusuck" was measured and polite.
Why did you use "midol" then?
By SwirlyGrrl
Wed, 12/10/2014 - 1:34pm
If you weren't implying what everyone thinks you were?
Hint: if you don't like blowback over your sexism, implied sexism, or even inadvertent sexism, use a gender-neutral phrase like "ibuprofen for your butthurt" instead.
Which it sounds like you need if you don't get why people are annoyed with you and you are so infantile as to whine "NO IT ISN'T!!!!".
I know, I know...
By JPNative617
Wed, 12/10/2014 - 1:40pm
EVERYTHING is sexist and racist. If you make a joke or snide comment, you're sexist and racist. We should all tip toe around others, hold hands with our neighbors and sing kumbaya around a nice, warm fire.
Honestly, if telling someone to take a midol gets you so worked up that you feel the need to comment and get angry over it, I really do not know what to tell you. I wonder how you get along in the real world if every little thing hurts your feelings or gets you upset?
I mean, Jesus Christ, I've heard women say worse things to guys (i.e. "take the tampon out", "do you have sand in your vagina", "don't get your twat in a knot", etc), but I must have grown up with and gone to college with a bunch of savages.
the whole point is not to paint with such a broad brush.
By Bob Leponge
Wed, 12/10/2014 - 1:55pm
Try this instead: if you make a racist or sexist joke or a racist or sexist snide comment, then you're.... umm... making a racist or sexist joke or snide comment. nothing more. The point, after all, would be to focus on the comment itself and not make inferences about the moral character of the person making it,.
Well said, Bob.
By whyaduck
Wed, 12/10/2014 - 2:14pm
n/t
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