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Hey, lady, make up your mind
By adamg on Thu, 11/01/2007 - 10:02pm
Call it the straw that broke the Orange Line commuter's back: Karl vows to never ride the line again after his train got stalled at Sullivan Square:
... What really pissed me off and got me to storm out of the station and never ride that line again is that the operator gave different excuses each time she got on the intercom. The first one was "traffic up ahead" which was bullshit as everyone there (myself included) was waiting almost 20 minutes before it came in. Then a few minutes later they said "switching problem at Oak Grove", which I also didn't buy because the so-called switching problem was reported at a time where Forest Hills bound trains should not even yet be affected. I mean, if it occurred about an hour ago, that would make sense. So I say adios to the Orange Line and don't know when or if I will ever ride it again. ...
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Comments
Another indication of the paucity of today's Customer Service
This is yet another indication of the paucity of today's customer service, generally. It sounds like the people running the trains that day were just plain lazy....
lazy..and didn't want to do their work. Surliness on the part of MBTA employees is an everyday factor, as is the maddening slowness and unpredictability of the MTA, especially the Green Line, but the constant making of different excuses and making up things that weren't even happening and deliberately keeping people waiting is totally
unacceptable.
The Central Excuse Factory
I'd almost believe that there was one, except that would require a level of planning and organization not found in these parts.
On the other hand, the T people making the announcements were likely mushrooms* and probably didn't know either.
*kept below ground and fed b.s.